PRETTY CAT COSMETICS FAQ
If your answer isn’t there and you still wish to chat to us, please go to our CONTACT page and kindly send your inquiry to us.
We are often asked why our delivery times are sometimes different from other companies, and we'd like you to know the following information about our company’s procedures:
1. We do not simply buy in bulk and repack like most of our competitors do. We hand manufacture a great deal of our products, in small batches, often on a per-order basis. This ensures that your product is completely fresh, and you can trust that it hasn't been sitting on a shelf waiting to be sold. 2. Each order is fulfilled in the order it is received, then hand packed and hand labelled, just for you, this ensures your products are as fresh as possible. 3. We totally understand that speed of delivery is important to you! However, our main focus is on fresh / quality products. And we do attempt to despatch as quick as possible. You will be able to view your delivery rates before finalizing your order on our shopping cart. Some items cannot be shipped by standard delivery mail because of their heat sensitivity. Those products must be shipped by RM 1st class recorded delivery. Our cart will know the best way to despatch your order. Transit times will vary depending upon the carrier selected at checkout. More information will be posted on our shopping cart regarding shipping times.
If you change your mind, and want to amend/cancel your order- no problem!
Simply contact us using the contact formwithin the hour and your order can be changed/cancelled, providing the item has not been dispatched.
Absolutely! All our creations are SLS/SLES-free, PH balanced, and do not contain any salts they are not harsh as traditional shampoos can be. Our customers with keratin-treated hair are using Pretty Cat products without any problems. In fact-the vegetable proteins in our hair creations can help your keratin-treatment last longer and perform optimally




